Work History

Below is a brief overview of my work history. If you'd like a more detailed look at my work history please check out my Linkedin profile.

Feb 2022 - Present

Lead Product Manager

Setup a new team of product managers, introducing new workflows and processes to ensure a high level of transparency across all teams and stakeholders. Provided upskilling opportunities for the product team including data analysis, and coding training.

Conducted experimentation on a variety of new features to assess new and emerging product opportunities. These opportunitues included features like new subscription models, bill negotiation, biller partnership integrations, and security depostis to allow greater access to the service whilst mitigating increased risks.

Mar 2021 - Feb 2022

Product Manager

As the first product hire I successfully launched Deferit into the US market.

After release I introduced a range of additional features to address differences between the US and the original AU market, including but not limited to ML models to perform starting balance risk assessment, KYC flows and integrations, operational automations for improved scalability, and bill negotiation.

Jul 2020 - Mar 2021

Technical Business Analyst

Working as part of a cross functional team I conduct market analysis and lead scoping sessions for a range of businesses. I translate functional and non functional requirements gathered from this research into actionable roadmaps and user stories, acting as the "voice of the client" for developement teams and solutions architects. Working closely with a range of businesses, I have managed the build and incremental improvements of a wide variety of technical solutions including but not limited to websites and customer portals, eCommerce, CRMs, telecommunications, analytics, and inventory management.

Apr 2019 - Mar 2020

Business Unit Manager - ARTIC By AVANSER

Reporting to the CEO, this role saw me responsible for the start-up of AVANSER's RealTime Intelligent Call centre (ARTIC) business. Acting as the product manager for the cloud call centre product line, I was also responsible for sales, marketing, and operations of this business unit with the overall goal of ensuring positive EBITDA.

Apr 2017 - Apr 2019

Product Manager

Responsible for the entire AVANSER product suite, I would work with cross functional teams to maintain product visions and backlogs in line with the overarching company vision. In addition to writing user stories and project managing development of AVANSER's products, I also worked closely with the sales and marketing teams to ensure each product had an effective go to market strategy, whilst also acting as a solutions architect for complex client setups.

Jul 2011 - Apr 2017

Support Manager / Product Owner

This dual role required me to manage a multi-site technical support team situated in Australia and Malaysia, as well work closely with development teams on a portfolio of products. I would ensure all support team members were trained and upskilled on AVANSER products and services, and maintain a standard of service. The product aspect of the role involved writing user stories to assist in ongoing development of products, acting as an advisor to the technical team, conducting acceptance testing, and acting as a solutions architect for new complex setups and clients.

Mar 2010 - Jun 2011

Technical Support Agent

Responsible for actioning client support requests and maintaining SLA. This involved setup of new accounts, provision and change of services and routing, and providing ongoing technical advice to sales teams. I was also required to assist development teams with testing of any changes and all new developments within the system.


Mar 2009 - Mar 2010

Senior Wholesale Support Agent

Responsible for account managing a portfolio of wholesale customers. This included fault logging and resolution, billing enquiries, technical assistance and provisioning, training and coaching on services and systems, and dispute investigation and resolution.

Feb 2006 - Mar 2009

Senior Enterprise Support Specialist

Account managed a dedicated portfolio of high spend clients, providing customer service and technical assistance.